Astra Advantage Program

Astra Advantage Program is a customer appreciation program and our way of saying “thank you” for shopping with us.
 
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Any member of the Astra Privilege Program has the right to earn and collect points for every riyal spent in Astra Markets, your membership gives you exclusive benefits:
- Special discounts on offers
- Redeem points for a group of gifts
- Redeem points for purchases through Astra Markets
 
Earning points
 
Joining our program is free
- Every (1) * SAR spent, will be earned (5) points
Points cannot be exchanged for any amounts or cash.
 
Terms and Conditions
 
Points offered to Astra Advantage customers are subject to the terms and conditions of Astra Markets and are subject to change or modification accordingly. Registering in the program or starting to collect points is considered acceptance of all terms and conditions
 
• Points will not be calculated on mobile recharge cards, games, cigarettes, tobacco, pay by points, or any other products, according to Astra Markets policy.
• No points will be collected from any purchase on the value-added tax of the product price.
• Astra Markets has full authority to modify or change the terms and conditions that allow points to be earned at any time with or without notice.
• Astra Markets has the right to terminate your membership in the program and delete all the points earned and registered in the account if any fraudulent attempt to acquire illegal points is discovered.
• Astra Markets gives the customer a choice between various gifts according to the gift categories, and in case that none of the advertised products are available, the customer can choose another gift from the same category.
• Points are not transferable, sold, or mortgaged to any other person. Astra Markets has the right to erase any points that have been attempted to be transferred in violation of the terms and conditions without notice.

Any sales return made through “pay by points” will depend on the below conditions:
 
The return or replacement policy for products is applied according to the mechanism approved in the Astra Markets policy.
 
In case the invoice was paid in full through points and the customer wishes to make a return for one or all of the products, the points will be returned to the customer’s account within 48 hours from the date of return, and the returned points will not be exchanged for cash to the customer.
 
In case part of the invoice was paid through points and the customer wishes to return any product from the invoice, then the return process takes place according to the following mechanism:
 
If the value of the product is less than the value paid in cash in the receipt and covers the value of the product that the customer wishes to return, it will be returned in cash.
If the value of the product is higher than the value of the cash paid in the invoice, and the customer wishes to return one or all of the products, a cash return is made, and the remaining points are credited to the customer’s account within 48 hours from the date of return.
 
Astra Markets has the right to deduct part or all of your points for the following reasons:

If you did not use your Astra membership for 3 months, 25% of your points will be deducted.
If you did not use your Astra membership for 6 months, 50% of your remaining points will be deducted.
If you did not use your Astra membership for 9 months, 75% of your remaining points will be deducted.
Not using the Astra membership for a period of 12 months, after which the card and all points will be canceled.
 
These Terms and Conditions are effective from January 1, 2022, and any existing terms and conditions prior to this date will be voided.